Cancellation policy
Subscribing is the cheapest way to drink Pretti, and it is built to be flexible. Here is exactly how it works.
What you can change anytime
- Swap your flavor. Matcha one month, Original the next. Switch as often as you like.
- Skip a month. Still stocked up? Push your next order back without cancelling anything.
- Pause it. Going away, or just taking a break? Pause and restart whenever you want.
- Change the details. Delivery date, quantity, shipping address, or payment method.
All of it from your account, no email needed. Manage your subscription here.
The two-order minimum
Subscribers pay less than everyone else on every single order. That pricing only works if a subscription runs for at least two orders, so that is what you are signing up for: two orders, then cancel whenever you like.
If something changes and you need out before then, email us at hello@pretticoffee.com. We would rather hear from you than have you fight with a cancel button.
Cancelling an order
You have one hour from the moment an order is placed to cancel it for free. Email hello@pretticoffee.com and we will take care of it.
After that hour your order is already being processed, so cancelling costs $15. Once it has shipped it cannot be cancelled at all.
This applies to subscription orders too. If you want to skip or stop, do it before your renewal date. Your account always shows the exact date your next order will be placed.
Cancelling the subscription itself
Free, any time after your second order. Cancelling stops all future orders from being created. It does not cancel an order that has already been placed, so check your renewal date first.
Returns
We cannot accept returns, because everything we sell is food. If an order turns up damaged or wrong we will replace it. See our refund policy for how that works.
Questions about any of this: hello@pretticoffee.com