Returns

We cannot accept returns or exchanges. Everything we sell is food, and once a pouch has left us there is no way for us to know how it has been stored. That is a food safety line we are not willing to cross, and we would rather say so plainly than bury it.

If something is wrong, we will fix it

If your order arrives damaged, incorrect, or there is a real quality problem with the product, email hello@pretticoffee.com within 7 days of delivery with:

• Your order number
• A few clear photos of the problem

We will replace it or refund it. No forms to fill in, no return label to print, nothing to send back.

Lost or stuck packages

If tracking has not moved in a while, or your package never turned up, tell us. We will chase the carrier and sort it out with you.

Cancelling an order

Free within one hour of placing it. After that it is $15, because your order is already being packed. Once it has shipped it cannot be cancelled. Full details in our subscriptions and cancellations policy.

Anything else: hello@pretticoffee.com